Charles Bricker

ABOUT ME

My name is Charles Bricker, and I graduated college in 2021 with two degrees in Information Technology.

I have held jobs in technical fields my whole life, which you can see in my experience section. I love to get my hands dirty with all things technology from Ham Radio to Networking to Homelabbing.

Seeking a cloud and systems administration role where I can leverage hands-on experience in hybrid cloud infrastructure, virtualization, containerization, networking, and systems management. Skilled in deploying, migrating, and supporting mission-critical environments across AWS, Azure, GCP, and on-premises systems. Eager to contribute to secure, scalable IT solutions while continuing to expand expertise in automation and cloud technologies.

“The Web as I envisaged it, we have not seen it yet. The future is still so much bigger than the past.”

Tim Berners-Lee | Inventor of the World Wide Web

EXPERIENCE

Work

Volunteer

iboss Inc — NOC Technician – 1st Shift | Feb 2023 - Present

Monitor network operations and respond to system alerts to ensure uninterrupted service. Configure and troubleshoot web proxy systems within a Linux-based environment.

Alura Business Solutions — Network Administrator – Level 2 | Aug 2022 - Feb 2023

Provided support to 60+ clients across various industries. Deployed and maintained servers, firewalls, switches, and wireless systems. Conducted remote troubleshooting to minimize downtime. Coordinated with third-party vendors to resolve software and service issues. Prepared and staged equipment for deployment, ensuring seamless installations.

Alura Business Solutions — Network Administrator – Level 1 | Aug 2021 - Aug 2022

Handled frontline client issues and escalated advanced cases to higher levels. Supported server and network deployments, backups, and daily operations.

Pennsylvania College of Technology — Network Cabling Installation Assistant | Sep 2018 - May 2021

Installed and troubleshot network cabling around campus. Configured Cisco and Brocade switching equipment. Deployed and tested Ruckus wireless solutions.

We Fix Phones N More Inc — General Manager / Device Repair Technician | May 2016 – May 2020

Managed a retail shop and supervised staff. Repaired phones and computer devices. Configured onsite landline phone systems for inbound calls.

ITDRC — Operations Technician | 2021 - Present

Volunteer disaster response to provide communications and IT infrastructure to affected areas.

https://www.itdrc.org/

National MS Society — Communications Specialist | 2021 - Present

Support communications for the MS150 City-to-Shore ride across the entire 100-mile route.

Feasterville Fire Company — Firefighter/Webmaster | Jun 2019 – Present

Respond to emergencies and maintain organizational IT presence.

https://feastervillefire.org

EDUCATION

Pennsylvania College of Technology | Aug 2017 - May 2021

Bachelor of Science - Information Technology: Network Specialist Concentration

Associate of Applied Science - Information Technology: Technical Support Emphasis

Middle Bucks Institute of Technology | Aug 2015 - May 2017

Networking, Operating Systems, and Security Program - Certificate of Completion

CERTIFICATIONS

Information Technology

CompTIA A+

InfraGard

Introduction to Azure Basics

SonicWALL Networking and Cyber Security Basics

Amateur Radio

FCC Amateur Extra Class License (Callsign: K3NOP)

Firefighting

FEMA ICS100/200, IS-235/700/800, HazMat Operations, PA Fire Police, Emergency Vehicle Operator Course

SKILLS

Cloud Platforms & Hybrid Infrastructure

− AWS, Microsoft Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI)

− Virtual Machine deployment & management across cloud providers

− Cloud backups, storage, and disaster recovery solutions (Azure Blob, hybrid backup strategies)

− Hybrid environment migrations including Directory Services, VDI, and Email Infrastructure

− Microsoft 365 Administration: Exchange Online, Teams, Azure AD, AD Connect

Virtualization & Containerization

− VMware ESXi, ProxmoxVE, Hyper-V, Virtual Desktop Infrastructure (VDI)

− Docker & LXC containers: deployment for clients and internal use

− Orchestration & Management: Docker Compose, Portainer

Networking & Security

− Firewalls: SonicWALL, pfSense; VPN configuration; VoIP Systems

− Network Administration: Ethernet & Coaxial Cabling, Cisco/Brocade switching, Ruckus wireless systems

− Security Practices: SonicWALL Cybersecurity, InfraGard involvement, secure configuration management

Systems Administration & Monitoring

− Server Deployment, Management, and Monitoring

− NAS, SAN, iSCSI storage systems

− Backup & Disaster Recovery (cloud and on-premises)

− Monitoring Tools: PRTG, Grafana

Operating Systems & Scripting

− Windows Server & Active Directory, Linux (multiple distributions), macOS, iOS, Android

− Automation & Scripting: Bash, PowerShell, Python for system administration and project automation

Leadership & Support

− Mentorship: Level 2 escalation point for Level 1 technicians at Alura Business Solutions

− Client-Facing: Deployed systems and led customer-facing projects in networking and cloud environments

− Volunteer Contributions: IT disaster response (ITDRC), communications support for large-scale events (MS150), technical leadership within fire companies

CONTACT

Send me an email to get in touch with me!